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Not finding what you need in this section for members and insurance shoppers? Check out our other help sections below.

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Looking for help with your health insurance? You've come to the right place.

We know health insurance can be confusing. That's why we've assembled all the information you need to know about it -- whether you're shopping for a new insurance plan or a current member -- in one convenient place.

You can find important forms, how to pay your bill or get answers to your questions. You can even learn about how health care reform is changing your health insurance.

If you have any questions about your policy, or any of the information you see here, feel free to contact us right away.

  • How Health Insurance Works
    What's the difference between an HMO and a PPO? How do out-of-pocket maximums work? Get answers to these questions and more.
  • Buying Health Insurance
    Are you eligible for a subsidy? What's the difference between bronze, silver and gold plans? Find the info you need to choose the right health plan here.
  • Understanding My Benefits
    What is coordination of benefits? What do you need to know about the autism benefit? Learn how to make your health insurance work for you.
  • Getting Care
    Want to know how to get care while you're traveling? Need to find a doctor or dentist? Find out what to do to get the care you need when you need it.
  • Managing My Account
    Have questions about payments or changing your insurance? Want to know how to manage your coverage online? Get answers here.
  • Claims
    Need to file a claim form? Have questions about resolving a claim issue? We've got the info you need.
  • Health Care Reform
    What does health care reform mean for you? How does it affect coverage of pre-existing conditions? Learn more about the Patient Protection and Affordable Care Act here.
  • Other Topics
    What is subrogation? How can you recognize and report health care fraud? Find answers to questions about insurance and Blue Cross Blue Shield of Michigan here.

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